1. Introduction

Lulu Outdoor Living LLC(“Company,” “we,” “our,” or “us”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.luluoutdoorliving.com schedule a free demo, or use our lighting and outdoor living services.

By using our Site or services, you agree to the practices described in this policy.

2. Information We Collect

a. Personal Information You Provide

When you interact with us, we may collect:

Name

Email address

Phone number

Home address (for site visits or installations)

Payment information (processed securely by trusted third-party providers)

b. Information Collected Automatically

When you browse our website, we may automatically collect:

Device type and browser

IP address

Pages viewed and time spent on the Site

Referral sources (such as search engines or ads)

c. Information from Forms & Bookings

If you request a demo or book an appointment through our online calendar (powered by GoHighLevel), we may collect details you enter into the form such as project notes or preferred appointment times.

d. SMS & Communication Data

By providing your phone number, you consent to receive communications from Lulu Outdoor Living LLC via SMS and other channels. Message and data rates may apply. Message frequency varies (up to 2–5 messages per week) and you can reply HELP for help or STOP to opt out.

Your contact information will be securely stored and will not be sold or shared with third parties for marketing purposes.

3. How We Use Your Information

We use your information to:

Provide lighting design, demo, and installation services

Confirm and manage appointments

Process payments for services

Communicate updates, promotions, and offers (you may opt out at any time)

Improve website performance and customer experience

Comply with legal or regulatory requirements

4. Sharing Your Information

We do not sell, rent or share your personal information. We only share it when necessary with:

Service Providers: Trusted partners who assist with payment processing, scheduling, or marketing automation (e.g., GoHighLevel, Stripe, or Google Analytics)

Legal Obligations: If required to comply with applicable laws or valid legal requests

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to:

Personalize your browsing experience

Measure traffic and engagement

Deliver relevant advertising through third-party platforms (e.g., Facebook, Google Ads)

You may disable cookies in your browser settings, but some features may not work properly.

6. Data Security

We use industry-standard safeguards to protect your personal information. While we take reasonable steps to secure data, no method of transmission over the internet is entirely risk-free.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or request deletion of your information

Opt out of promotional communications

Request details of how your data is used

To exercise your rights, contact us at: [email protected]